In life and leadership, conflict is inevitable – and necessary for strong relationships. Here is your step-by-step conflict management strategies guide.
In life and leadership, difficult conversations have to happen at times. Many find it difficult to navigate conflict in moments of heightened emotions.
They are rarely fun (except for bad leaders into that sort of thing) but often necessary.
The rewards and growth that come from them, however, are significant and sustainable.
This weekend, while standing around a kitchen counter eating pizza, I got into a rather heated debate. For the most part, it resulted in me throwing an adult tantrum with what I visualize as pizza flying out of my mouth at the same time.
Yes, it happened.
No, it wasn’t pretty.
Yes, I am human.
I decided to go back and remind myself what I’ve learned from countless debates, conflicts, and negotiations (both professional and personal), and identify what conflict management strategies worked many times in the past.
Surprisingly, none of them involved a tantrum or pizza.
You can use the conflict management strategies I present here to calm and resolve conflict in any situation – personally, a customer, colleagues or as a leader.