“Your place or mine?”
That was the question asked as to where I wanted my first employee evaluation of my career. Now get your head out of the gutter.
It was ten months into the start of my career at American Management Systems (now CGI), and my assigned career advisor told me the time of my first employee evaluation was approaching.
When she asked the question of “your place or mine” she meant, DC (my place) or NYC (her place) offices.
At 23 and although I had flown there almost 100 times in 10 months, I chose her place – One Chase Manhattan Plaza in NYC. We picked a date and arranged lunch at the Windows on the World at the World Trade Center.
It Was Like the Night Before Christmas – For One Hot Minute.
I awoke at 3:30 AM the morning of my first employee evaluation.
It was like the night before Christmas when I was six. I couldn’t stand it.
I wrote down some talking-point notes, dressed in my best, pleated pants and ran to the airport to catch the 6:45 flight to NYC.
As we approached Laguardia, I was a bit disappointed to look down and not see a parade or something in my honor.
After all, I had worked my tail off – more than several weeks of 100 or so hours and about 100 flights. I did everything that was laid out in my performance goals, and I was expecting a parade.
I arrived at Wall Street, bid the driver goodbye, ran to the lobby and flew up the elevator expecting balloons.
The elevator doors swung open, and all I got was the usual. Lines ringing off the hook, pages over the speakers to ‘please pick up line.. (fill in number),’ and people running back and forth doing their thing.
Nobody had a clue that a celebration should be happening.
My advisor and I did some quick work and then headed out for lunch. We spoke about a couple of projects along the way, and all I all I could think was,
“How is she keeping all this excitement and surprise in for the best employee evaluation she’s ever given to someone?!”
It was shocking and impressive at the same time.
As we took our seat in the restaurant, I looked to my left to see the Statue of Liberty and thought,
“This is perfection.”
Perfection Turns to Disaster
The waiter took my order, and she took my review out and slapped it in front of me.
What I saw on my employee evaluation brought me to the point of confusion, embarrassment, and anger all at the same time.
I received the middle of the three possible scores which was basically “you did your job” score.
I looked at the Statue of Liberty and thought,
The salad had not even come, and I wanted to throw up.
I remember looking at the Statue of Liberty and thinking just that – not about Lady Liberty but about my advisor.
She asked if I had any questions. The salad came, and I just stared at it.
“What do I need to do to get the top rating on my next employee evaluation? I did everything in my performance goals agreement; I worked many weeks at near 100 hours, and I flew over 100 times to get those goals accomplished.”
While finishing a bite of her salad, she looked at me and asked,
“How many flights did you miss?”
I immediately came back -in an almost game-show sort of way as I was so confident in the ‘right’ answer – and said, “Out of the 100, the only few I missed were connections and out of my control.”
She paused, looked out the window and stretched her head to see the Statue of Liberty. She looked back briefly and said,
“You need to miss more flights.”
She went back to eating her salad.
My ‘right’ was painstakingly obvious was the most perfect ‘wrong’ answer ever on a game show- and – all of world history.
Several awkward minutes passed and then I got the courage to ask, “May I ask what you meant by I need to miss more flights?”
She chuckled and replied,
“This business is unique. You need to be unique. Doing the job is ordinary. We are moving to extraordinary. To be extraordinary, you need to risk missing more flights.That means you are doing things and scheduling things – great things – that push the limits of your flight time.
That’s the only feedback I got. I was going to do what I needed to do better.
I had to mourn a little first.
The Franklin Covey Planner and Tear-Smeared Ink.
The entire flight home I was numb. It seemed stupid now but was HUGE at the time. You get that.
The flight attendant came by on the 35-minute flight back to D.C. and asked if I wanted a snack. I could barely muster up a
“No, thank you.”
Once landed, I ran to my crash-pad.
When you start consulting, you are always flying somewhere. You are frequently traveling Sunday-Thursday or Monday-Friday.
So you get crash-pads with other consultants as they are always jetting off as well. Ultimately, you rarely see anyone in the apartment as our assignments are all over the place and the world.
I ran to my bed, snatched my Franklin Covey planner out of my briefcase and started making a plan.
As I was writing notes and ideas, it happened.
At that moment, I did not know what to do to get my dream. Now that I look back at it, I just needed to experience more, and the answers would become clear.
Career Lessons From My Worst Employee Evaluation
As I grew in expertise in both work and life, here are the lessons I gained from that first performance goals review.
8. Performance Goals & Measures Are Different Than In College.
In college, when I got all the right answers and completed the task, I was awarded an “A.”
When getting all the right answers and completing the tasks in the workforce, I got my salary.
Unless otherwise stated, assume your performance goals agreement is a structured roadmap to ensure you fulfill the job requirements.
End of story.
It is not like a test in college, and you do not get an ‘A’ for completing them all. You keep your job.
If you did them all well, then you met the requirements of the job.
7. Your Job is To Do Great.
If you are just producing the widgets that you have been instructed to deliver then no matter how fantastic the widgets are, you are still JUST doing what you are paid for – your job.
It was a hard lesson to learn.
6. Redefine Your Job and Role.
You produce great widgets. Great. How do you get the edge-up in exceeding your performance goals?
If you were to redefine how to use or produce those widgets – and I need you to understand this next part – IN ADDITION TO creating amazing widgets – THEN AND ONLY THEN are you doing something extraordinary.
5. Compete with Yourself. Not with Others.
Be competitive with yourself. Here’s why.
If you are only trying to do better than your colleagues, you will maybe do it better, but you will do nothing unique.
Don’t focus solely on your competition – concentrate on creative solutions to a business challenge.
That is the only way you will develop a unique solution.
4. Develop Your Own Performance Goals Plan.
When I would get my finalized performance goals plan, I would chop it apart and make my own.
I still do this with any client contracts that contain performance goals. For each section in my agreement and each goal, I will define an up goal of my own.
Something way above and beyond what is expected. I keep it a secret.
Otherwise, the goal becomes expected and ordinary.
When I accomplish what is not expected – the outcome becomes extraordinary.
3. Bonuses Are For Extraordinary – Not For Doing Your Job.
Your salary and compensation are for doing your job in an exemplary manner.
A bonus is extra pay and benefits for doing something – you guessed it – extraordinary.
Bonuses should not – and are not given – for simply fulfilling the duties of your job requirements.
2. Raises are Not Bonuses.
Seriously. Just halt the mindset now for future success.
Raises are a way to compensate you for a higher level of responsibility and an expected greater impact to the business.
Anything above COLA or market calibrations will – and should – come with more responsibility and higher performance and impact expectations.
Raise your business impact (either reducing costs or raising revenue) on the company.
1. Miss More Flights – Take Risks.
Nothing extraordinary comes from doing the ordinary, and it certainly doesn’t come from doing it better. It comes from defining something new or redefining something old.
That requires taking a risk.
Miss more flights. Besides, the downtime in airports is just excessive and unproductive – I do not care how many electronic gadgets you have.
I admitted I cried a little after my first employee evaluation. So do me a favor and let me know about your first review or your most traumatic.
I am sure you have some amazing ones. Whether you are gearing up for your first or your 40th annual employee evaluation, I hope some of these lessons help you make it to the top!